JOB DESCRIPTION SUMMARY:The Customer Support Coordinator will work as part of the team that is responsible for receiving andprocessing orders, coordinating shipments, responding to emails, providing prompt responses todistributors concerns while delivering exceptional customer service. Other tasks will be performed asneeded.Duties and Responsibilities:
1. Processing purchase order in ERP system.
2. Resolve customer and order related issues, by providing solutions to customers through Phone and Email channels by maintaining direct contact with the customer before and/or after the sale.
3. Process a variety of customer orders for an assigned territory into the ERP system accurately.
4. Liaise with Third Party Logistics Partner (3PL) for Distributor’s shipments.
5. Responsible for generating Shipment Documentation, Packing lists and invoices.
6. Actively review all open orders to ensure backorders are promptly acted on and fulfilled.
7. Collaborate cross departmentally across Operations, Sales and Marketing to communicate and meet customer requests in a timely fashion.8. Assignment from managementQualifications:
1. Bachelor’s degree or above
2. 0-2 years of related work experience
3. Excellent communication skills
4. Experience in using ERP system(such as SAP)
5. Detailed minded with the patience of handling long and complex excel data
6. Follow instructions while be able to work independently
7. Presentable friendly, outgoing personality, both in person and over the phone8. Ability to multi-task, prioritize and manage time effectively in a fast-paced environment9. Detail orientated with a focus on accuracy10. Resourceful and proactive; Detail orientated with a focus on accuracy1
1. Computer proficiency is a MUST with extensive knowledge of Microsoft Office(Excel/Word/Power Point)
1. Good command of English both in spoken and written.
职能类别：客服专员/助理 关键字：客服订单处理